Rebilling a Prescription from the Workbench

The following steps indicate how the rebill process works when a prescription is highlighted on the Workbench Completed tab.

1. Highlight the prescription(s) on the Completed tab.
2. Press the Correct button.
3. Press Rebill in the Correct Rx window.
4. The prescription opens in Rx Detail. A prompt asks if you want to rebill the prescription and indicates how many days ago the prescription was filled. Press Yes in the prompt.

Note: Press No if the prescription is too old to rebill, as the reversal portion of the rebill may be rejected. Pressing No aborts the Rebill process, but the prescription will still be open in Rx Detail. Press the Save button to close the prescription.

5. The billing is reversed. Rx Detail appears with all of the editable fields available. Make any required changes.
6. Press the Fill, Queue or Multi-Fill button to fill the prescription. If multiple prescriptions were selected for Rebill, the next prescription appears in Rx Detail.